1. Agreement Overview

These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by United CHMS (“Company,” “we,” “our,” or “us”) through https://unitedchms.online.

By accessing our website, submitting information, accepting a quotation, or purchasing any service, you agree to be bound by these Terms, our Privacy Policy, and our Cancellation & Refund Policy, which together form the agreement between you and United CHMS.

2. Services

United CHMS provides digital, technology, AI, software, and marketing-related services, which may include:

• AI Optimization
• Website Development
• App Development
• AI Chatbot Development
• CRM Development
• Digital Marketing
• Business automation solutions
• Custom software and technology solutions
• Consulting and digital strategy services

Services may be provided as one-time projects, recurring services, subscriptions, or custom engagements depending on the selected service or agreement.

3. Quotations & Acceptance

All quotations and proposals are prepared based on our understanding of the client’s requirements and the agreed scope of services at the time of proposal.

Acceptance of Quotation

By accepting a quotation verbally, by email, through payment of an invoice or initiation fee, or by signing a proposal or agreement, you agree to be bound by United CHMS’s Terms & Conditions, Privacy Policy, and Cancellation & Refund Policy.

Once accepted, the quotation or proposal may become binding according to the terms stated in the applicable agreement.

4. Scope of Work & Modifications

Clients are responsible for clearly communicating their requirements before work begins.

Any changes, enhancements, additional features, or services outside the agreed scope may result in:

• Additional fees
• Revised project timelines
• Additional development or implementation requirements
• Updated service terms

United CHMS is not responsible for delays or additional costs resulting from changes requested after the scope of work has been approved.

5. Client Responsibilities

Clients agree to:

• Provide accurate and complete information
• Provide required content, files, credentials, and account access
• Review and approve deliverables in a timely manner
• Maintain communication through appropriate channels
• Provide necessary feedback and approvals
• Ensure that supplied content and materials do not violate applicable laws or third-party rights

Delays caused by missing information, restricted access, delayed approvals, or lack of communication may affect project timelines.

6. Project Delays & Inactivity

If a project remains inactive for 60 consecutive days due to client-side delays, lack of communication, missing materials, or failure to provide required access or approvals, United CHMS may pause or close the project.

Any applicable reactivation, administrative, or additional development fees will be communicated to the client before work resumes.

7. Testing & Performance

United CHMS makes reasonable efforts to test websites, applications, and digital solutions across commonly used browsers and devices.

Performance may vary depending on:

• Hosting environments
• Internet and network conditions
• Third-party services
• Device configurations
• Browser versions
• External APIs or software platforms

United CHMS cannot guarantee uninterrupted performance where functionality depends on third-party systems or infrastructure outside our control.

8. Hosting & Third-Party Services

Unless specifically stated in a proposal or service agreement, hosting, domain registration, SSL certificates, premium plugins, software licenses, payment gateways, APIs, third-party applications, and other external services are not included in project pricing.

United CHMS is not responsible for third-party outages, service interruptions, pricing changes, policy changes, account restrictions, or discontinued services.

9. Payments & Billing

Payments may be structured as:

• One-time project fees
• Monthly subscriptions
• Annual subscriptions
• Milestone-based payments
• Recurring service fees

All applicable pricing and billing terms will be communicated before payment or commencement of services.

Unpaid balances may result in suspension or termination of services.

Clients remain responsible for approved work and outstanding balances incurred before cancellation or termination.

10. Refunds & Cancellations

Refunds and cancellations are governed by the United CHMS Cancellation & Refund Policy, which forms part of these Terms.

In general:

• Services are generally non-refundable once work or service delivery has begun.
• Payments already processed may not be refundable.
• Cancellation requests must be submitted in writing.
• Clients remain responsible for outstanding balances for completed or previously authorized services.
• Any refund or credit approved as an exception will be determined by United CHMS according to the applicable agreement and circumstances.

11. Intellectual Property

Unless otherwise agreed in writing, upon full payment, clients receive the applicable rights to use the final approved deliverables specifically created for them.

United CHMS retains ownership of its proprietary software, source frameworks, development methodologies, automation systems, templates, processes, tools, libraries, internal systems, and pre-existing intellectual property unless otherwise stated in a written agreement.

Third-party software, plugins, APIs, fonts, images, and other licensed materials remain subject to their respective licensing terms.

12. Communication

Communication may occur through email, phone calls, SMS, or official communication platforms used by United CHMS.

Clients are responsible for keeping their contact information current and checking communications related to their projects, billing, and services.

United CHMS Contact Information:

Email: unitedchms@gmail.com
Phone: +1 (571) 518-3344

13. Service Changes

United CHMS may modify, improve, replace, or discontinue certain services or features when reasonably necessary.

Changes will not intentionally alter already-paid deliverables within an active service period unless required by technical, legal, security, or third-party circumstances.

14. Limitation of Liability

To the maximum extent permitted by applicable law, United CHMS shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

To the extent permitted by law, the total liability of United CHMS arising from a service or agreement will not exceed the amount paid by the client for the specific service giving rise to the claim during the applicable billing period.

15. Termination

United CHMS may suspend or terminate services where reasonably necessary due to:

• Non-payment
• Misuse of services
• Violation of these Terms
• Fraudulent or unlawful activity
• Unauthorized access or use
• Repeated failure to provide required information or access

Termination does not eliminate outstanding payment obligations for services already provided or approved.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations of the jurisdiction in which United CHMS is legally registered, unless otherwise required by applicable law or specified in a separate written agreement.

17. Updates to Terms

United CHMS may update these Terms & Conditions from time to time.

The updated version will be made available on our website. Continued use of our website or services after an updated version is posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Contact Information

United CHMS

Website: https://unitedchms.online
Email: unitedchms@gmail.com
Phone: +1 (571) 518-3344

For questions regarding these Terms & Conditions, services, billing, cancellations, or other legal or contractual matters, please contact United CHMS using the information above.